Returns and Exchanges

Our Website IS NOT in conjunction with the STORE, therefore our T&C relate only to online purchases. Please note any returns will be issued with an ONLINE STORE CREDIT.  

Customer satisfaction is important to us! If you are unhappy with the merchandise you received for any reason, simply return it to us and we will happily provide a credit note or refund under the following conditions:

  • Merchandise must be returned within 7 days of dispatch.
  • Merchandise must be in saleable condition.
  • Merchandise must not be used, damaged, altered or washed. Tags on any fashion items must not have been removed. 
  • You must contact us before returning the item to receive approval.
  • Once a return has been authorised, a store credit will be created for you. 
  • Sale items cannot be returned unless deemed faulty.
This policy does not affect your statutory rights.

How to return your purchase to Common Thread Style

1. Email us to let us know what you would like to return, why and if you would like a credit note.

2. Once approved, we will then provide you with a store credit note at the value of your return. This can be used online only.
3. Ensure your item(s) are in the original condition with any tags and relevant packaging attached and or included.
4. Package up your item securely and send back within 7 days using a traceable service. 

5. Items are to be sent back to Common Thread Style at PO Box 6573, GCMC, Bundall Qld 4217 at the cost of the customer.
Please allow up to three working days upon us receiving your parcel to process your return. We recommend you send your item back using a traceable service so you know when we’ve received it. You can always contact us to double check.
Unfortunately Common Thread Style cannot be held responsible for parcels without tracking that we have not received.

Credit notes will be valid up to 6 months from the issue date. If you’d like an extension, please contact us and we will do our best to satisfy your request. 
Thank you
Kimberley and Georgina xx