SHIPPING AND DELIVERY
PLEASE NOTE OUR UPDATED TERMS DUE TO COVID - 19.
If we are travelling overseas, orders are sent from the location where Common Thread Style purchases the items (WE WILL NOT BE TRAVELLING UNTIL IT IS SAFE TO DO SO). We will always endeavour to choose the best option for safe and expedited delivery. Any additional costs will be outlined in an email sent to you.
All items sent from Australia will be sent via the best courier service for that particular item. We take into account, fragility, delivery expectations and cost. A postal tracking number will be supplied to you along with shipping confirmation.
Once the items have been dispatched, the item becomes the property and responsibility of the purchaser.
Once your order has been dispatched, your postal address can not be amended. Please enter your shipping address correctly at our checkout, otherwise, you may be charged the appropriate shipping costs to resend the items purchased. Any items that are not collected at the relevant address will be returned to our head office in Australia.
We will endeavour to process all orders within 1 – 3 business days.
For items purchased within Australia and shipped to an Australian address, postage will be as follows:
Shipping is calculated per item by the weight of that particular item. As some of our items weigh over 20kg we ask that you contact us for a shipping quote to your area. We ensure that we find the very best rate of shipping your goods to you.
Most of our products have shipping calculated at checkout. We love to offer free shipping were we can and this is reflected at our checkout. Any questions please don't hesitate to contact us at email@example.com
By placing an order for goods you agree that your details, such as name, contact numbers, delivery address can be passed onto third party couriers and any other relevant organisations such as International customs, etc.
As Covid - 19 is an ever evolving situation, we will continue to monitor shipping conditions. All of our products are disinfected prior to sending and are packaged within a safe environment. While we aim to get your order delivered to you within 5 – 10 working days, in the unlikely event of extended delays, we will endeavour to inform you. Any questions or follow up regarding delivery can be directed to firstname.lastname@example.org
Under normal situations we ensure that all deliveries will require a signature to ensure the parcel arrives in the hands of the correct person. This cost is included in the delivery fee. Due to Covid - 19 many of our freight carriers will no longer require a signature at the point of delivery. Please look after our freight carriers and ensure that all social distancing directives are followed and adhered to. If you fall sick prior to the delivery of your good please let us know as soon as possible so we can make any necessary adjustments to delivery instructions.
Larger/heavier items which are not able to be shipped with our standard courier services will incur a higher delivery cost. In this instance, it will be noted in the product description. The shipping cost will be based on delivery location.
Common Thread Style’s head office will contact you to discuss your orders and provide you with a quote for freight within Australia or to our International customers.
We do not dispatch or deliver on weekends or public holidays.
Common Thread Style cannot be held responsible for late or failed deliveries for reasons outside of our control e.g. third-party couriers, Covid -19 restrictions or adverse weather conditions.
Common Thread Style inspects and takes due diligence while packing your order to ensure it arrives in the best possible condition. All orders must be inspected upon delivery and any breakages must be reported and photographed within 24 hours of receiving your order and reported to the relevant freight company who was responsible for the transportation of your goods. No refunds are provided for missing or damaged goods while they are in transit.